Product Growth Stories Topics

customer-success

12 episodes

Episodes

Reduce SaaS Churn After Sales: The Adoption Gap Killing Retention

Todd at Brainstorm · August 2026

Most SaaS churn starts the moment the deal closes. Todd from Brainstorm reveals the adoption frameworks that fix post-sale drop-off before it costs you renewals.

SaaS churncustomer-success

Scale Customer Support Without Hiring: AI + Human Systems That Work

David at Communicate · April 2026

Learn how to scale customer support without hiring by combining AI automation with human escalation paths. Tactical frameworks from a 5-year SaaS operator.

SaaS ai-customer-supportsaas-pricing

How to Compete Against Amazon: The Independent Retailer's Playbook

Bob at Whisbang Retail Training · April 2026

Learn how independent retailers beat Amazon and big-box stores using the WWMCW framework, retail fundamentals, and experience-first strategy. Actionable tactics inside.

Services retail-growthbootstrapping

How to Reduce SaaS Churn: The 26/52/19 Rule Leaders Ignore

Karen · Executive at PointClickCare · February 2026

Learn why SaaS adoption fails at scale and how the 26/52/19 rule, change enablement frameworks, and people-first onboarding cut churn. Read the full breakdown.

Consulting churncustomer-success

How to Recover Lost Sales Deals: 1/3 Are Still Winnable

Lihong Hicken · Co-Founder and CRO at Theysaid · January 2026

Learn how AI-powered win-loss analysis recovers lost B2B deals in 1 day vs. 6 weeks. Lihong Hicken of Theysaid reveals the exact deal recovery framework.

SaaS ai-salespipeline

How to Reduce SaaS Churn and Improve Retention That Sticks

Justin Silvia & Corrin Carranza · Executives at ActivTrak · December 2025

Learn proven frameworks to reduce SaaS churn and improve retention. Tactical strategies for B2B founders and GTM leaders ready to protect and grow ARR.

SaaS churncustomer-success

How to Reduce Subscription Churn in Ecommerce: The Flexible Plan Fix

Moran Mizrahi · COO and Co-Founder at Rebillia Platform · December 2025

Learn how customer-centric subscription lifecycle management reduces ecommerce churn. Insights from Rebillia's COO on flexible billing that retains customers longer.

SaaS churnsaas-pricing

How to Scale a SaaS: Double Your User Base in 12 Months

Molly Borst · Customer Success Leader at Bonso · August 2025

Learn how Bonso doubled its user base with under 12 employees. Tactical SaaS marketing strategy, PLG, and go-to-market insights from a CS leader.

SaaS b2b-saas-growthcustomer-success

How to Scale B2B SaaS Past the Founder-Led Phase: Dave Norton's Playbook

Dave Norton · President at Vroozi · June 2025

Dave Norton scaled four unicorn SaaS companies. Here's his exact framework for breaking past founder-led growth—Rule of 40, specialist hiring, and retention-first scaling.

SaaS leadershiprevenue-growth

How to Scale a Consulting Business From $25M to $150M

Justin Silvia · Head of Partnerships & Sales at ActivTrak · May 2025

Learn the exact frameworks Justin used to scale EDB from $25M to $150M and sell to Bain for $1B—covering services maturity, churn, and retention strategy.

SaaS customer-successrevenue-growth

How to Sell SaaS to Enterprise When 76% of CISOs Ignore You

John Finizio · Security and Risk Leader at Whistic · April 2025

Learn how to sell SaaS to enterprise security buyers who distrust vendor marketing. Practitioner-led sales, compliance readiness, and trust-building tactics that work.

SaaS enterprise-salessales-enablement

SaaS Onboarding Best Practices: 12 Months to 30 Days

Ryan · CMO at DocuPace · March 2025

A CMO's tactical playbook for cutting SaaS onboarding from 12 months to 30 days. Real frameworks for complex B2B products. No fluff.

SaaS customer-successsaas-onboarding
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