Product Growth Stories Topics

Customer Success

9 episodes — real B2B leaders, zero theory.

How to Reduce SaaS Churn: The 26/52/19 Rule Leaders Ignore

Karen · Executive at PointClickCare

Learn why SaaS adoption fails at scale and how the 26/52/19 rule, change enablement frameworks, and people-first onboarding cut churn. Read the full breakdown.

Consulting ChurnCustomer Success

How to Recover Lost Sales Deals: 1/3 Are Still Winnable

Lihong Hicken · Co-Founder and CRO at Theysaid

Learn how AI-powered win-loss analysis recovers lost B2B deals in 1 day vs. 6 weeks. Lihong Hicken of Theysaid reveals the exact deal recovery framework.

SaaS AI SalesPipeline

How to Reduce SaaS Churn and Improve Retention That Sticks

Justin Silvia & Corrin Carranza · Executives at ActivTrak

Learn proven frameworks to reduce SaaS churn and improve retention. Tactical strategies for B2B founders and GTM leaders ready to protect and grow ARR.

SaaS ChurnCustomer Success

How to Reduce Subscription Churn in Ecommerce: The Flexible Plan Fix

Moran Mizrahi · COO and Co-Founder at Rebillia Platform

Learn how customer-centric subscription lifecycle management reduces ecommerce churn. Insights from Rebillia's COO on flexible billing that retains customers longer.

SaaS ChurnSaaS Pricing

How to Scale a SaaS: Double Your User Base in 12 Months

Molly · Customer Success Leader at Bonso

Learn how Bonso doubled its user base with under 12 employees. Tactical SaaS marketing strategy, PLG, and go-to-market insights from a CS leader.

SaaS SaaS GrowthCustomer Success

How to Scale B2B SaaS Past the Founder-Led Phase: Dave Norton's Playbook

Dave Norton · President at Vroozi

Dave Norton scaled four unicorn SaaS companies. Here's his exact framework for breaking past founder-led growth—Rule of 40, specialist hiring, and retention-first scaling.

SaaS LeadershipRevenue Growth

How to Scale a Consulting Business From $25M to $150M

Justin Silvia · Head of Partnerships & Sales at ActivTrak

Learn the exact frameworks Justin used to scale EDB from $25M to $150M and sell to Bain for $1B—covering services maturity, churn, and retention strategy.

SaaS Customer SuccessRevenue Growth

How to Sell SaaS to Enterprise When 76% of CISOs Ignore You

John Finizio · Security and Risk Leader at Whistic

Learn how to sell SaaS to enterprise security buyers who distrust vendor marketing. Practitioner-led sales, compliance readiness, and trust-building tactics that work.

SaaS Enterprise SalesSales Enablement

SaaS Onboarding Best Practices: 12 Months to 30 Days

Ryan · CMO at DocuPace

A CMO's tactical playbook for cutting SaaS onboarding from 12 months to 30 days. Real frameworks for complex B2B products. No fluff.

SaaS Customer SuccessSaaS Onboarding
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